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Privacy Policy

Information We Collect

WeServant collects both personal information and non-personal information to operate effectively and deliver high-quality outsourcing services.

Personal Information You Provide

We may collect the following personal data when you:

  • Submit contact forms

  • Request consultations

  • Engage with our services

  • Communicate with our team

This may include:

  • Full name

  • Email address

  • Phone number

  • Company name

  • Job title

  • Country/region

  • Project details you choose to provide

Client & Customer Support Data

If you choose WeServant as your customer service provider, we may process data on your behalf such as:

  • Customer names

  • Customer contact details

  • Ticket information

  • Chat/phone/email communications

  • Support logs and case resolutions

This data is handled strictly under confidentiality and processed only as instructed by the client..

Automatically Collected Information

When you visit our Site, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on pages

  • Referring URLs

  • Cookies and tracking data

These analytics help improve website performance and user experience.

How We Use Your Information

We use your information for the following purposes:

To Operate and Provide Services

  • Deliver customer service outsourcing solutions

  • Onboard you as a business client

  • Respond to inquiries

  • Provide consultations and proposals

To Improve Our Site & Operations

  • Analyze website traffic

  • Improve user experience and performance

  • Develop new features, services, and offerings

To Communicate With You

  • Respond to messages and inquiries

  • Send service updates

  • Provide support

  • Send marketing communications (only if you opt-in)

Legal, Safety & Compliance

  • Prevent fraud or misuse

  • Comply with legal obligations

  • Protect our rights and interests

How We Share Information

  • WeServant does not sell or rent your personal data.

  • We may share data only in these situations:

Service Providers

  • We may share limited information with trusted third-party vendors who support:

  • Hosting & infrastructure

  • Ticketing systems (e.g., Zendesk, Freshdesk)

  • Analytics tools (e.g., Google Analytics)

  • Communication tools

  • These providers are obligated to protect your data.

Client-Directed Processing

  • If you hire us for customer service outsourcing, we process your customers’ data only according to your instructions.

Legal Requirements

  • We may disclose information if required by law, regulation, or legal process.

Data Security

  • We take data protection seriously and use administrative, technical, and physical safeguards to protect your information, including:

  • Encrypted transmission (HTTPS)

  • Restricted access controls

  • Confidentiality agreements with staff

  • Secure data storage practices

  • Regular monitoring of systems

  • However, no method of online transmission is 100% secure. We do our best to protect data but cannot guarantee absolute security.

Data Retention

  • We retain your personal data only as long as necessary for:

  • The purposes defined in this Privacy Policy

  • Ongoing business relationships

  • Legal and regulatory compliance

  • Client support data is deleted or returned upon contract termination, following written instruction.

Cookies & Tracking Technologies

  • WeServant uses cookies and similar technologies to:

  • Improve website functionality

  • Monitor analytics

  • Personalize website experience

  • You can disable cookies in your browser settings, but some features may not function properly.

Your Rights and Choices

  • Depending on your country, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Object to processing

  • Withdraw consent

  • Request a copy of your data

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