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Terms & Conditions

Definitions

  • Client: Any individual or business entity that purchases or engages with our outsourcing services.

  • Service: Customer support services, virtual assistant work, or related business process outsourcing provided by WeServant.

  • User: Anyone visiting the Site.

  • Customer Data: Information provided by the Client about their customers for service delivery.

Use of the Website

By using our Site, you agree to:

  • Provide accurate and updated information when contacting us.

  • Not use the Site for unlawful activities.

  • Not attempt to disrupt or negatively impact the Site’s functionality.

We reserve the right to restrict or terminate access to anyone violating these Terms.

Scope of Services

WeServant provides outsourced customer service solutions, which may include:

  • Email, chat, and phone support

  • Ticket management

  • Customer communication handling

  • Support operations setup

  • Reporting and analytics

  • Virtual assistant tasks (case-by-case)

The exact scope will be defined in a written agreement, proposal, or onboarding document between WeServant and the Client.

Service Onboarding & Requirements

To begin service, Clients must provide:

  • Clear instructions and documentation

  • Access to necessary tools (e.g., ticketing systems)

  • Customer communication guidelines

  • Brand/voice guidelines when applicable

Failure to provide required materials may delay service delivery.

Fees, Payments & Billing

Pricing

Pricing is outlined on our Site or in individual proposals. Fees may include:

  • Monthly or weekly service fees

  • Setup fees (if applicable)

  • Additional charges for extended coverage or specialized work

Payment Terms

  • Invoices are typically issued weekly or monthly.

  • Payments must be made on or before the due date.

  • Late payments may result in service suspension.

Refunds

  • Refunds are evaluated on a case-by-case basis.

  • Work already completed cannot be refunded.

  • Prepaid service periods may be eligible for partial refunds only if specified in the agreement.

Client Responsibilities

Clients must:

  • Provide accurate and complete information necessary for service delivery

  • Maintain secure access to tools and systems used by WeServant

  • Ensure lawful handling of customer data shared with us

  • Avoid requesting illegal or unethical tasks

WeServant may refuse or discontinue services that violate laws or ethical standards.

Data Privacy & Confidentiality

Confidentiality

WeServant maintains strict confidentiality over:

  • Client information

  • Customer data

  • Business processes

  • Operational documentation

We will not disclose information to third parties except as required to provide the Service or as required by law.

Client Data

All customer data processed by WeServant is handled according to our Privacy Policy and applicable data protection laws.

Data Processing

WeServant acts as a data processor, processing customer information solely upon Client instruction.

A separate Data Processing Agreement (DPA) may be executed upon request.

Intellectual Property

  • Website content, branding, logos, and documents are owned by WeServant.

  • Clients retain ownership of their brand materials and customer data.

  • Service reports, chat logs, and generated work remain confidential and accessible to the Client.

Unauthorized use, duplication, or distribution of our content is prohibited.

Service Level, Availability & Limitations

Performance Standard

  • We strive to provide high-quality services and meet agreed SLAs. However, we cannot guarantee:

  • Error-free support

  • 100% uptime

  • Performance disruptions caused by technologies outside our control

Temporary Suspension

  • We may suspend services for:

  • Late or missing payments

  • Security concerns

  • Maintenance or upgrades

  • Misuse of the service

  • We will notify Clients whenever possible.

Limitation of Liability

  • To the maximum extent permitted by law, WeServant is not liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, revenue, or business

  • Loss of data caused by third-party platforms or tools

  • Our total liability is limited to the amount paid by the Client in the previous 30 days.

Termination

  • Either party may terminate the service by providing written notice according to the agreement.

  • Upon termination:

  • All ongoing tasks will stop

  • Access credentials must be revoked by the Client

  • Any outstanding payments must be settled

  • Client data will be returned or deleted as instructed

Governing Law

  • These Terms are governed by the laws of Thailand, without regard to conflict of law principles.

  • Any disputes will be handled in Thai courts unless otherwise agreed.

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