Frequently Asked Questions

❓Do you really operate 24/7?

Yes. We offer coverage up to 24 hours a day, 7 days a week, 365 days a year. You can choose business hours, extended hours, or full 24/7 service depending on your needs.
Please note that a surcharge applies to the Basic and Standard packages. For details, see the pricing section/page.

❓Are your agents fluent in English?

Absolutely. Our agents are trained to handle English-speaking customers professionally and clearly, making them ideal for businesses in Thailand that serve international clients.

❓ What types of support do you provide?

We offer live chat, email, and phone/voice support, plus flexible plans tailored to your business. We can also provide customer experience reports and brand-specific training.

❓ How much does it cost?

We use a fixed hourly pricing model with no hidden costs — no commissions, bonuses, benefits, or paid holidays. Your price depends on the level of coverage and channels you choose.

❓ How quickly can I get started?

Very quickly. Once we understand your business needs, we can set up your support team within a few days. Training and script alignment may add some setup time, but we keep it smooth and efficient.

❓ Will your agents sound like part of my company?

Yes. Our team is trained to match your brand’s tone and communication style. To your customers, it will feel just like speaking directly with your own staff.