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Refund Policy

General Policy Overview

WeServant provides service-based work, including customer support operations, virtual assistance, communication handling, and related BPO tasks. Due to the nature of service-based delivery, completed work cannot be refunded.

Refunds may only be issued under specific conditions described below.

Eligibility for Refunds

Refunds may be granted under the following circumstances:

Prepaid Services (Not Yet Started)

You may receive a full refund if:

  • You cancel before service work has started, AND

  • No agents or resources have been allocated to your project.

Prepaid Services (Partially Used)

A partial refund may be offered if:

  • Work has begun but not completed,

  • Less than 50% of the prepaid service period has been used, AND

  • You provide a reasonable explanation for cancellation.

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  • Hours worked

  • Agent allocation time

  • Administrative costs

Refunds will be calculated based on:

Service Not Delivered

If WeServant fails to deliver agreed services due to internal error or inability (not caused by Client delays), you may qualify for:

  • A full or partial refund, or

  • A service credit for future use.

Service Credits

In some situations, instead of a monetary refund, we may offer:

  • Additional service hours,

  • A discount on next billing cycle,

  • Extended service coverage.

Situations Where Refunds Are Not Provided

Refunds will not be issued for:

  • Work already completed or hours already delivered

  • Work delayed due to Client's failure to provide needed access or instructions

  • Dissatisfaction due to preferences unrelated to service quality

  • Technical issues caused by third-party platforms (Zendesk, Freshdesk, Shopify, etc.)

  • Change of mind after service has begun

Additionally, trial periods, including 7-day trials, are not refundable, as they are already provided at low or no cost.

Billing Disputes

If you believe a billing error has occurred:

  • You must notify us within 7 days of receiving the invoice.

  • We will investigate and correct the issue if confirmed.

Billing disputes raised after 7 days may not qualify for adjustments.

Refund Process

To request a refund:

  1. Email us at info@weservant.com with:

    • Your full name

    • Company name

    • Date of purchase or invoice number

    • Reason for refund request

    • Supporting documents (if applicable)

  2. Our team will review your request within 3–7 business days.

  3. If approved, refunds will be processed using the original payment method.

  4. Refund timelines may vary depending on your bank or payment provider.

Special Circumstances

WeServant may, at its sole discretion, issue refunds or credits outside the conditions above in exceptional cases, including:

  • Service interruption due to natural disasters

  • Extended technical failure by our systems

  • Mutual agreement between WeServant and the Client

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